Summary: If you’ve found this page, then you’re most likely trying to figure out why you keep getting a blank white screen of death when trying to save edits to your Facebook business page. We recently ran in to this issue ourselves when trying to edit pages for some of our clients as well as our own page. Eventually we discovered that more often than not a simple clearing of your cache will resolve the issue.
If you’ve found this page, then my guess is that you’re desperately trying to figure out why you keep getting a blank white screen of death when trying to save edits to your Facebook business page. We recently ran in to this issue ourselves when trying to edit pages for some of our clients as well as our own page. In the case of our Vermont Design Works Facebook page, our pin marker wasn’t even on our actual street, thanks to the geniuses at Bing Maps which is what FB uses for maps displayed on business pages (more on that tomorrow). Anyway, I tried to move the pin and got nothing but a white screen after saving the change. I went back and tried again, this time adding in a couple of new categories as well. Nothing – still just a blank screen after saving.
What was the problem? I’m definitely an admin on the page or I’d have never been able to even access the “edit” screen (click thumbnail to the right to enlarge). Well, it turns out Andrew was actually having a similar problem updating the new Green Mountain Dock Dogs page and all he had to do to resolve it was clear his cache. I did the same and magically I was able to save changes to the VDW page as well. But why was this necessary? It’s unclear because in both cases we could log in to our accounts, post on our walls, post on our business pages’ walls, etc. etc. But try and edit any page settings and it was the white screen of death.
It seems this is just one of the many Facebook glitches we’ve run across over the years. (Remind me again why so many developers hate Facebook?) Our best guess is that this error is actually somehow tied to a “security” feature we recently ran across when trying to convert a client’s mistakenly created personal profile to a Facebook “page”. Upon trying to complete this process, FB returned the following error:
“For your security, you need to complete this process from a computer you’ve used for browsing Facebook in the past. If this isn’t possible, contact customer support.”
Now, FB was right – this account had been created by someone else in a different location and the account had never been accessed from the machine we were using. Fortunately in this case, Facebook was easy to trick. We simply waited 24 hours and tried again, meaning the computer had now technically been used for “browsing Facebook in the past.” After that the conversion from profile to page went smoothly and now we can edit that page’s settings free of both mysterious errors and blank screens of death.
Video metaphor of the day for dealing with Facebook – Ultimate Face Palm:
How to Clear Cache in Firefox, Chrome and Internet Explorer
Back to the main point of this post – clearing your cache to get around the blank white screen of death when editing Facebook pages. This simple process varies depending on what version you’re using of your favorite browser, but below we’ve provided instructions and screen shots for clearing the cache on the most recent version of the top 3 browsers – Mozilla Firefox, Google Chrome and Microsoft Internet Explorer:
Clearing Cache on Mozilla Firefox 11
Click on the “Tools” menu at the top of your browser and select “Clear Recent History…” from the drop-down. Alternatively you can simply press Ctrl+Shift+Delete on your keyboard. Either way, you’re looking for the window that pops up with various options for items you’d like to clear (see screenshot to the right). You can clear more than just the cache if you’d like but at the very least you need to make sure that “Cache” is checked, and press the “Clear Now” button. Close your browser and then reopen it and you should be all set.
Clearing Cache on Google Chrome 18
Click on the little wrench image/button to the right of your address bar near the top of the browser, move your mouse down to hover over “Tools” which will trigger another menu to pop out to the side. Select “Clear browsing data…” from this menu. Like in Firefox, pressing Ctrl+Shift+Delete is a shortcut to take you to the same list of options (see screenshot). Ensure that the box for “Empty the cache” is checked and click the “Clear browsing data” button. Again, close and reopen your browser and the issue should have been resolved.
Clearing Cache on Microsoft Internet Explorer 9
Click the gear button in the upper right and mouse over “Safety” in the drop-down menu. This will cause another menu to pop-out to the side. Select “Delete browsing history…” Like Firefox and Chrome, this will cause a window to pop up with several options. Check the “Temporary Internet files” options and uncheck all others before clicking the “Delete” button. Restart your browser and you’re back in business.
If you use a different browser or a different version of one of the three listed above, Wikihow has a detailed instructions for all versions of all of the most popular browsers, including mobile browsers.
Regardless of which browser or version you use, clearing your cache should resolve the Facebook white screen of death issue. You should now be able to save any changes you make to your Facebook pages.