11 thoughts on “Facebook White Screen? Clear Cache to Resolve Blank Screen of Death!

  1. Thanks for taking the time to write this up, but what if you have already done all this and still get the white page of death. First this morning it kept giving me a “time out maintenance issue”, and only when I tried switching from my main account to my business page. Now 14 hours later, 3 different browsers, clearing all cookies & caches, running virus scan, and two different laptops I get this

    HTTP 500 Internal Server error

    he website cannot display the page

    HTTP 500

    Most likely causes:
    •The website is under maintenance.
    •The website has a programming error.

    What you can try:

    Refresh the page.

    Go back to the previous page.

    More information

    and even when I click the back button to go back to my previous screen that was working now i get the same error until I clear the cache and cookies then all i can access some times i my home account.

    Got any ideas on what else to try?

  2. Unfortunately I don’t have any guesses off the top of my head Adam. I wrote that post a little over a year ago and FB changes this so regularly it could be that they’ve resolved that old issue and you’re experiencing something completely new. I would probably leave it alone for a bit, clear cache, etc. reboot, clear cache again, and then try later. Sorry, but that’s the best recommendation I can offer at this point.

  3. I am having the same problem and have not been able to resolve the issue. I can usually access my profile page, but whenever I try to access any of the three pages I manage,I get a white screen. I have reported this problem twice to Facebook help and no response. Even if I try to go to any Facebook support page, I get a white screen. The only way I can access my pages is via my profile home page, but I don’t have full access, because I am still logged in as my profile. I have researched quite a bit and your site is the closest I can get to anything close to what I am experiencing. I have cleared my cache, made sure my javascript is enabled, updated to the most recent version on three different browsers. Tried using a different computer, nothing works. Help!

  4. Same for me, i’m in the process of creating new pages to supplement my websites and now suddenly i have the white screen for all my created pages, on the ‘edit settings’ page… i already did delete the browsing history…no difference… Any thoughts about how long this will last? thanks.

  5. This just happened to me too. The page can be viewed by anyone not an admin, across all devices. When the admin logs in, the page is white. On multiple platforms.

    It’s odd, as it’s only happening to 1 of the many pages we admin for clients.

    Of course, Facebook has been no help and non responsive.

  6. Hmmm. This just happened today to a page I have managed without issue for the last year. Just received white page of death for first time today. I wonder if there is something going on!

  7. ive got almost the same problem. i can get into my page as an admin but when i switch back to my own account 9so i can invite people and such) i get the white screen, also i cant enter my page normaly or via any link.

  8. Clearing my cache didn’t help, sadly. When I click on the link to the page I admin, I get a blank screen and the URL contains the words “getting_started”. Also, the back arrow won’t take me back where I was — I have to right click on it and go back a couple pages.

    Oddly, this only happens when I’m logged into the account that I administrate it from — if I’m logged into a different account the page displays just fine.

    I’m having the issue on both Chrome and Firefox.

  9. I have the same problem. Trying to log in to my fanpages from the admnistator it just went blank and it won´t even let me go back or open facebook again. I have to open the explorer again. It´s funny no one mentioned anything about a bug or virus that screwed the code from the page… Any thoughs on this?

    I reported it too and nothing…
    Thank you!

    Raul

  10. Similar problem and cause:

    You want to add a Facebook Web Address to your business page but can’t
    Any attempt results in arriving at a white screen

    Problem: although you have admin access, you don’t have an admin username set
    Go To Settings>General>Username

    Facebook asks you to verify via mobile. You enter your mobile phone number, but do not receive a confirmation code or any error message.

    Is your mobile number set in Facebook yet?
    If not you will have to verify it.

    Go To Settings>Mobile> and add your mobile number, you should receive a text with a verification code
    If you don’t, add Facebook as a contact on your mobile device, with the # 326-65 (for fbook), and send the message with only the letter F, and then it will work instantly.

    Now after that you can set your Facebook Admin username.

    Once you have set your Facebook Admin username via Settings>General>Username
    your main address will be: https://www.facebook.com/username

    and you will be able to create a Facebook Web Address for your business page
    which will be https://www.facebook.com/pageusername

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